Dravox Shipping Policy

At Dravox, we aim to deliver your order quickly, securely, and efficiently. Please review our shipping guidelines below.

1. Processing Times

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Times

Our standard delivery time for all orders is:

• 7–10 business days

Please note that these are estimates and may vary due to courier delays, customs processing, or high-volume periods.

3. Shipping Rates

Shipping costs are calculated at checkout based on weight, destination, and the selected delivery method. All fees will be displayed before finalizing your order.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.

5. Incorrect Addresses

Customers are responsible for ensuring that the shipping address entered at checkout is accurate. Dravox is not responsible for orders shipped to incorrectly provided addresses.

6. Lost or Delayed Packages

While we work with reliable couriers, delays or lost packages can occur. If your order is significantly delayed, please reach out to the courier using your tracking number for the fastest support.

7. Damaged Packages

If your order arrives damaged, please document the condition with photos and contact us so we can assist with a replacement or claim where applicable.

8. Customs & Import Fees (International Orders)

For international orders, customs fees, import duties, or taxes are the responsibility of the customer. These charges vary by region and are not included in our product prices or shipping fees.